As established in the Code of Protection and Defense to consumers, we have a Complaints Book available to you. Enter a grievance or complaint here.
General terms of website use
The use of our website by our users certifies the full, direct, conscious and unreserved acceptance of all and each of the provisions included in the terms and conditions herein, therefore we invite you to read carefully these conditions
LimaGuide is a sales intermediary between travelers and touristic service providers. We offer articles of touristic options and facilitate their reservations. Every touristic service provider is responsible for every service, schedule and warranties on every reservation under their own terms and conditions.
Some of the services we provide of third parties have their own particular characteristics to the service and depending the case may substitute or supplement the terms described here, the same that will be clearly shown as additional information for the user.
The use of navigation and access to our website, are free. However services offered are subject to a payment for such provision of services.
Prices for tours, tour packages and touristic services are valid through 2015. Online payments for tours, tours packages and services are processed by Go2Peru and COLMELTUR using a VeriSign SSL3 Certificate online payment system.
Trademarks, logos and suppliers
Any brand, logo and / or vendor name shown on our website, are used for information purposes only and are the property of their respective owners or holder of intellectual property rights.
Registration / Membership and User Responsibility
By accessing and browsing our website does not require prior registration. However the process of purchasing our services itself requires a record of your information. Therefore, in accordance with the provisions of Law No. 29733, Law on Protection of Personal Data in Peru Law, it is advised that all data provided and recorded on forms that are provided on the website will be automatically recorded and stored in our systems.
The Record of your information will grant conformity and direct consent to receive electronic newsletters, participate in surveys about the service received, and to participate in price contest for our customers. LimaGuide allow users to receive newsletters and also withdraw their information when they wish so.
The personal information provided will not be given in use, marketed, sold, rented or transferred in any way to other companies. All information provided will be used only and exclusively by LimaGuide and colleagues.
LimaGuide, will consider a Client any person that has the majority of age at the time of purchase and for the regulation of the service purchased should be able to demonstrate this capacity at the time of use.
Lima Guide will take the information entered by the customer when making a reservation, considering that the data entered by the Customer is exactly as it appears in your current valid identity document (ID card, driver's license or passport). LimaGuide reserves the right to request additional information needed to make a sale, also reserves the right to request additional information to validate the information entered by the customer.
The customer is solely responsible for knowing the requirements and validity related to immigration (Visas, passports, Notary for Minors, valid identity documents, etc.), customs (products that do not pay or pay taxes) and sanitary rules of the destination (vaccinations, health alerts), Customer is directly responsible to have the documentation required by the relevant authorities. The process and management of obtaining the visa below to visit a country is the sole responsibility of the Customer therefore LimaGuide assumes no responsibility in case the customer does not meet the requirements of the relevant authorities.
LimaGuide is not responsible for flights change made by the airline. If the passenger loses or does not show up for their flight, the passenger will be solely responsible for any change, cancellation or loss of value of the ticket. It is your responsibility to reconfirm your flight and arrive early enough to address their (national or international) flight time. If a service is not taken in the date, time or manner previously agreed, the customer assumes full responsibility for the actions and penalties imposed by the direct service provider, under this scenario, any redemption request may not be received.
Programs and Services Prices:
• For services on request, a LimaGuide representative will contact you. To confirm availability and finalize the sale process.
• When submitting a quote for services on request, LimaGuide will send an estimated price while preparing the quotation. LimaGuide seek to respect the price until the issuance of the tickets, or vouchers of service. However prices may change due to changes made by the supplier. The price won’t suffer changes or modifications if the service meets confirming payment.
• In case the passenger decides to leave the hotel before the departure booked, the night difference will not be refunded.
Air tickets do not allow changes without considering the availability date on the new date without considering the penalty plus the rate difference that can be applied from the airline. Date changes concerning other types of services will depend on availability and conditions specified by the relevant service provider.
• The services offered by our web site indicate cancellation policies applicable to each service. By purchasing through our website the customer agrees explicitly and without restrictions, cancellation policies included in each service.
• The weights and luggage restrictions depend on the airline or ground transportation. It is your responsibility to ensure compliance with the standards imposed by each airline.
In accordance with the Code of Consumer Protection and Defense, LimaGuide offers its virtual book of claims, and also has an email account for Customer Service which is email@example.com
Failure by the customer of any of the foregoing conditions may involve the immediate cancellation of the services requested.
Buying a service through our website implies explicit and unconditional acceptance of the terms and conditions presented herein.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS MUST REFRAIN FROM USING OUR WEB SITE.